This Privacy Policy explains how M99 Casino collects, uses, protects, and shares personal information when you visit our website, create an account, make deposits (minimum deposit $A20), play games, or interact with our services from Australia. It is written for transparency and to help you understand the choices available to you.
M99 Casino is intended for adults only. By using the service, you confirm you are at least 18 years old and that you understand the practices described below.
Information We Collect
We collect information that is necessary to provide casino services, operate safely, prevent fraud, and support a reliable user experience. The information we collect depends on how you use M99 Casino and which features you access.
Information you provide directly
- Account details such as name, date of birth, username, password, and contact details.
- Verification information you submit to confirm identity and eligibility, such as government-issued ID details and proof of address, where required for operational and risk reasons.
- Payment-related details needed to process deposits and withdrawals (for example, payment method identifiers and transaction references). We do not require you to share more payment data than needed to complete transactions.
- Communications and requests, including messages to customer support, responsible gambling enquiries, or dispute-related information.
- Optional information you choose to provide, such as marketing preferences or feedback.
Information collected automatically
- Device and technical data, such as browser type, operating system, device identifiers, language, and general location inferred from IP address.
- Usage data, such as pages viewed, session activity, clicks, time spent, and the way you navigate the site.
- Log and security data, including timestamps, authentication events, and indicators used to detect suspicious activity.
Information from third parties
Where appropriate, we may receive limited information from third parties to help us protect the platform and process transactions. Examples include payment processors confirming transaction status, and service providers supporting fraud prevention or identity checks. We aim to limit this to what is relevant and proportionate for the purpose.
How We Use Information
M99 Casino uses personal information to deliver core services, maintain account security, improve performance, and support safe play. We process information only for purposes that are connected to operating an online casino and related support functions.
- To create, administer, and secure your account, including login management and account recovery.
- To verify age eligibility (18+) and help prevent underage access.
- To process deposits and withdrawals, handle chargebacks, and manage transaction reconciliation.
- To provide game functionality, record game outcomes, and maintain accurate account balances.
- To prevent, detect, and investigate fraud, abuse, security incidents, and suspected prohibited activity.
- To provide customer support, respond to enquiries, and manage complaints or disputes.
- To comply with applicable obligations that may apply to our operations, and to maintain records necessary for governance and auditing.
- To improve our website, games, and user experience through analytics and performance monitoring.
- To send service messages such as important account notices, policy changes, or security alerts.
- To manage marketing communications where you have indicated a preference to receive them, and to respect opt-out requests.
Cookies and Similar Technologies
M99 Casino uses cookies and similar technologies to make the site work, remember your preferences, and understand how the service is used. Cookies are small text files stored on your device. Similar technologies may include local storage and pixels.
Types of cookies we may use
- Strictly necessary cookies that support core features such as account login and session security.
- Preference cookies that remember selections such as language, region, or display settings.
- Analytics cookies that help us understand site performance and user journeys in aggregate form.
- Security-related cookies that support fraud prevention and help detect unusual activity.
Your choices
You can manage cookies using your browser settings, including blocking or deleting cookies. If you disable certain cookies, parts of M99 Casino may not function correctly, such as staying logged in or completing key account actions.
Data Sharing
We share personal information only when it is necessary to run M99 Casino, deliver requested services, or protect users and the platform. When we share information, we aim to limit it to what is relevant for the stated purpose.
Who we may share data with
- Service providers that support operations, such as hosting, content delivery, analytics, customer support tools, and technical maintenance.
- Payment providers and financial partners involved in processing deposits and withdrawals and managing transaction risks.
- Security, fraud-prevention, and risk partners used to help detect suspicious activity and protect the integrity of gameplay.
- Professional advisers such as legal, audit, or compliance consultants, where appropriate.
- Authorities, regulators, or dispute bodies where we are required or reasonably compelled to do so, or to protect rights, safety, and legitimate interests.
Corporate and transactional events
If M99 Casino undergoes a business transition such as a merger, acquisition, reorganisation, or sale of assets, personal information may be transferred as part of that process. Where such a transfer occurs, we will take steps to ensure appropriate confidentiality safeguards remain in place.
Data Security
M99 Casino uses administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Security controls vary depending on the sensitivity of the information and how it is processed.
- Access controls designed to limit data access to authorised personnel and service providers.
- Encryption and secure communications where appropriate to protect data in transit.
- Monitoring and logging designed to identify suspicious account activity and platform threats.
- Operational practices intended to reduce unnecessary data handling and to support safe account management.
No online service can guarantee absolute security. You can help protect your account by using a unique password, enabling available security features, and keeping your login credentials confidential.
Data Retention
We keep personal information for as long as necessary to provide services, meet operational requirements, resolve disputes, and maintain appropriate records. Retention periods can vary depending on the type of data and the reason it was collected.
- Account data is generally retained while your account remains active and for a reasonable period afterward to address follow-up requests or issues.
- Transaction and gameplay records may be retained to support account accuracy, fraud prevention, and financial reconciliation.
- Verification and security records may be retained to help prevent repeat fraud and to maintain platform integrity.
When information is no longer needed, we take steps to delete, anonymise, or securely restrict it, depending on the nature of the data and the systems involved.
Your Rights
Depending on your circumstances and applicable privacy standards, you may have rights relating to your personal information. M99 Casino supports reasonable requests and may need to verify your identity before responding to protect your account.
- Access: request a copy of certain personal information we hold about you.
- Correction: request updates to inaccurate or incomplete information.
- Deletion: request removal of certain information, where appropriate and where we are not required to keep it.
- Objection or restriction: ask us to limit certain processing in specific circumstances.
- Portability: request that certain data be provided in a usable format, where feasible.
- Marketing choices: opt out of marketing communications at any time using the methods provided in those messages.
If a request cannot be completed, we will explain the reason in a clear manner, such as when retention is needed for security, dispute handling, or operational recordkeeping.
Third-Party Services
M99 Casino may include links to third-party websites, payment pages, or tools that are not operated by us. Third-party services have their own privacy practices, and this policy does not cover their handling of personal information.
Where third-party services are integrated into the M99 Casino experience, we aim to select providers that support appropriate privacy and security practices for the functions they perform. However, you should review third-party policies before providing information to them or using their features.
- If you follow a link away from M99 Casino, your activity will be governed by the destination site’s policies.
- If you use a third-party payment method, the payment provider may process your information under its own terms.
International Transfers
M99 Casino may use service providers and infrastructure that operate in multiple countries. As a result, personal information may be processed or stored outside Australia. When we transfer information internationally, we take reasonable steps to ensure it is handled under safeguards appropriate to the nature of the data and the services being provided.
Safeguards may include contractual protections, access limitations, and security requirements designed to support confidentiality and integrity across locations.
Policy Updates
We may update this Privacy Policy to reflect changes in our services, security practices, or operational needs. Updates may also be made to improve clarity and transparency for M99 Casino users.
- When changes are significant, we may provide a prominent notice on the site or within your account area.
- Continued use of the service after an update means you accept the revised policy to the extent permitted by applicable standards.
Contact Information
To ask a question about this Privacy Policy or to submit a privacy-related request, contact M99 Casino at [email protected].
