This Payment Policy explains how deposits and withdrawals work at M99 Casino, including the practical steps you may need to take before funds can be credited to your casino account or released to you. It is written to help players in Australia understand what to expect when using the Cashier and how to avoid common payment issues.
By using the payment features at M99 Casino, you confirm that you are at least 18 years old and that you will follow the instructions shown in the Cashier at the time of each transaction. If anything in the Cashier conflicts with a general description in this policy, the Cashier instructions shown to you during the transaction will apply.
Accepted Payment Methods
M99 Casino makes a range of payment methods available through the Cashier. Availability can vary depending on your location, device, your bank or payment provider, and operational considerations. The current options shown in your account are the only payment methods available for your use.
To keep transactions consistent and verifiable, you should only use payment methods that you are authorised to use and that are registered in your own name. M99 Casino may limit the use of certain methods for deposits, withdrawals, or both based on risk controls and payment-provider rules.
Choosing a method
- Check the Cashier for the most up-to-date list of available methods and any method-specific notes.
- Review any on-screen prompts about limits, verification, or matching deposit/withdrawal routes before confirming.
- If a method is unavailable, it may be temporarily restricted by the provider or not supported for your account profile.
If you need assistance with selecting a suitable method for your circumstances, contact [email protected].
Deposits
Deposits are used to fund your M99 Casino account so that you can participate in games. The minimum deposit is A$20. Any higher minimum for a specific method (if applicable) will be shown in the Cashier before you complete the transaction.
When you deposit, you agree that the funds are yours and are provided for lawful entertainment purposes. M99 Casino may request additional information about a deposit where necessary to confirm ownership, comply with internal controls, or address chargeback and fraud risks.
Deposit rules and good practice
- Deposit only from a payment instrument held in your own name; third-party funding is not accepted.
- Enter your details carefully and confirm the amount and currency before submitting.
- Keep your payment credentials secure and do not share your account access with others.
- If a deposit is reversed by a provider or disputed, related gameplay activity may be reviewed and account balances adjusted as required.
Where bonuses are offered, they are governed by their own terms. Deposit-related restrictions (such as eligible methods) may apply and will be described in the relevant promotional conditions.
Withdrawals
Withdrawals allow you to transfer available funds from your M99 Casino account back to you. Withdrawal access is subject to account checks, completion of any required verification, and confirmation that the requested amount is withdrawable (for example, not tied to unresolved disputes or active restrictions).
For risk management and to support fair play, M99 Casino may apply “closed-loop” principles, meaning withdrawals may be directed back to the method used to deposit where possible and permitted by the provider. Where that is not possible, an alternative method may be required and you may be asked to provide supporting documentation.
Key withdrawal conditions
- You must request withdrawals from within your logged-in account using the Cashier.
- Withdrawal requests may be reviewed before approval to help detect unauthorised activity.
- Incomplete verification, inconsistent account details, or suspected third-party payment use can delay or prevent withdrawal.
- If multiple payment methods were used to fund the account, M99 Casino may prioritise returning funds in a way that reflects the deposit history and provider rules.
Where applicable, game or promotional terms may require certain steps (such as completion of requirements) before bonus-related funds become withdrawable.
Account Verification
M99 Casino may require account verification before processing certain transactions. Verification helps confirm that the account belongs to you, supports payment integrity, and assists with preventing fraud and unauthorised access. Verification may be requested at registration, at deposit, prior to withdrawal, or at any time based on risk indicators.
What you may be asked to provide
- Proof of identity (for example, a government-issued identity document).
- Proof of address (for example, a recent utility bill or equivalent document showing your residential address).
- Payment method verification (for example, proof of ownership of the payment method used).
- Additional information where required to clarify source of funds or resolve discrepancies.
All documents should be current, legible, and match the details registered on your M99 Casino account. If information cannot be verified or appears inconsistent, M99 Casino may request clarification, restrict transactions, or refuse a withdrawal until the matter is resolved.
Processing Times
Processing times depend on the payment method, the payment provider, the completeness of your account verification, and the outcome of internal reviews. Some deposits may be credited quickly once confirmed by the provider, while others may take longer depending on banking networks and approval steps outside M99 Casino’s control.
Withdrawal requests typically require an internal approval step and may also be subject to additional provider processing after approval. The Cashier or your account history will show the status of your request, such as submitted, pending, approved, or completed.
What can cause delays
- Pending or incomplete identity and payment verification.
- Mismatch between account details and payment method details.
- Technical issues with a payment provider or bank.
- Additional checks triggered by unusual transaction patterns.
M99 Casino aims to handle payment requests as efficiently as possible while maintaining appropriate safeguards.
Transaction Security
M99 Casino uses practical security measures designed to protect account access and payment activity. However, no online system can be guaranteed risk-free, and you also play an important role in safeguarding your information.
Your security responsibilities
- Use a strong, unique password and do not reuse it across other services.
- Do not share your login details or allow others to access your device while you are logged in.
- Check your transaction history regularly and report suspicious activity promptly.
- Only use trusted networks and keep your device software updated.
M99 Casino may restrict transactions or place temporary limits on an account if there are indicators of unauthorised access, compromised credentials, or payment manipulation.
Currency and Fees
All transactions are processed in the currency options presented in the Cashier. If you select a currency different from your bank or provider’s base currency, currency conversion may occur. Conversion rates and any related charges are determined by your bank or payment provider unless otherwise displayed at the point of transaction.
M99 Casino will present any applicable transaction fees, if any, before you confirm a deposit or withdrawal request. Separate charges may still be applied by your financial institution or payment service provider, and those charges are outside M99 Casino’s control.
To avoid unexpected costs
- Review the transaction summary carefully before confirming.
- Check with your bank or provider about international transaction policies and conversion rates.
- Use the same currency for deposits and withdrawals where practical to reduce conversion events.
Failed Transactions
A transaction may fail or be reversed for reasons that include incorrect payment details, insufficient funds, bank declines, provider timeouts, or restrictions applied by a bank or payment service. A failed deposit will not credit your M99 Casino account, and a failed withdrawal will not leave your casino balance until it is successfully processed.
Steps to take if a payment fails
- Verify that your payment details are correct and that your method is active and authorised for online transactions.
- Check whether your bank or provider has placed a block on the transaction type.
- Try again later if the provider is experiencing temporary downtime.
- Use an alternative Cashier method that is available to you, if appropriate.
If a deposit appears to have been debited by your provider but is not reflected in your M99 Casino balance, allow reasonable time for provider confirmation and consult your bank statement and transaction reference. M99 Casino may ask for supporting evidence to help trace and reconcile the payment.
Responsible Gambling
M99 Casino supports responsible gambling and encourages players to treat gaming as entertainment, not as a source of income. You must be at least 18 years old to play. If gambling is no longer fun or you feel you may be losing control, you should consider taking a break and seeking independent support.
Independent resources in Australia are available, including Gambling Help Online, which provides information and support services. If you share a device or payment method with others, keep in mind that shared access can increase the risk of unauthorised deposits and should be avoided.
Practical payment-related safeguards
- Set a personal budget and deposit only what you can afford to lose.
- Avoid chasing losses by making unplanned additional deposits.
- Review your transaction history to stay aware of your spending patterns.
Changes to This Policy
M99 Casino may update this Payment Policy to reflect changes in operational practices, payment provider requirements, risk management procedures, or product features. The latest version will apply from the time it is published on the site.
You are encouraged to review this policy periodically, particularly before making a deposit or requesting a withdrawal. Continued use of the Cashier after an update indicates that you accept the revised Payment Policy as it applies to future transactions.
