These Terms & Conditions set out the rules that apply when you access and use M99 Casino, including the website, mobile interfaces, games, promotions, and related services (together, the “Services”). They are designed to be clear, practical, and suitable for an online casino environment.
By creating an account, depositing, placing wagers, or otherwise using the Services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, do not use M99 Casino.
Acceptance of Terms
Your use of M99 Casino is conditional on your acceptance of these Terms & Conditions and any additional rules presented within the Services (for example, game rules, promotion rules, payment instructions, and verification requests). Where a specific rule conflicts with these Terms & Conditions, the specific rule will apply to that topic.
You are responsible for ensuring that your device, software, and internet connection meet the requirements needed to access the Services. If you access M99 Casino through third-party platforms, app stores, or payment providers, their terms may also apply.
Eligibility
M99 Casino is intended for adults only. You must be at least 18 years old to use the Services. By using the Services, you represent that you meet the minimum age requirement and that you are legally able to enter into binding agreements.
Access to online gambling can be restricted in certain places or under certain circumstances. It is your responsibility to understand and comply with any laws, rules, or restrictions that may apply to you in Australia based on your location and personal circumstances.
- Minimum age: 18+.
- You must not allow anyone else, including minors, to use your account.
- You must provide accurate information when requested to confirm eligibility.
Account Registration
To play at M99 Casino, you may need to create an account. You agree to provide complete, current, and truthful information and to keep your details updated. You are responsible for all activity conducted through your account, including wagers placed and any instructions submitted.
You must keep your login credentials confidential and take reasonable steps to prevent unauthorized access. If you believe your account has been compromised, you should stop using the Services until you have secured your access.
- One account per person is permitted unless M99 Casino expressly agrees otherwise.
- We may refuse, close, or merge duplicate accounts where appropriate to protect platform integrity.
- Account names, profile details, or payment instruments that suggest impersonation may be rejected.
Verification
To help protect players and the platform, M99 Casino may request verification at registration, prior to a withdrawal, during security reviews, or when required for operational and risk purposes. This may include confirming identity, age, address, payment method ownership, and source of funds where appropriate.
You agree to provide requested documentation within a reasonable timeframe. If documents are unclear, expired, inconsistent, or appear altered, M99 Casino may request alternatives or additional information.
- Verification can be required before processing withdrawals or certain account changes.
- Names and details on your account should match the details on your verification documents.
- Failure to complete verification may result in limits, delays, or restrictions on the account.
Deposits
Deposits allow you to fund your playing balance. The minimum deposit at M99 Casino is A$20. Deposit availability, accepted methods, and processing times may vary depending on your location, payment provider, and internal risk checks.
You may only deposit using payment methods that you are authorized to use. We may decline or reverse deposits that appear unauthorized, fraudulent, or inconsistent with account ownership information.
- Ensure deposit details are correct before submitting; incorrect instructions can cause delays.
- Deposit limits or method restrictions may apply for security and player protection.
- Chargebacks or reversed payments may lead to balance adjustments and account restrictions.
Withdrawals
Withdrawals are subject to security checks, verification requirements, and the completion of any applicable wagering or bonus conditions. M99 Casino aims to process withdrawals efficiently, but timeframes can vary based on payment method, banking channels, and additional review steps.
To reduce fraud and protect account holders, withdrawals are typically paid to a payment method linked to the account and, where possible, to the same method used for deposits. You may be asked to confirm payment method ownership.
- Withdrawal requests may be voided if submitted with incorrect details or in error.
- We may refuse withdrawals where required to resolve account security issues, compliance checks, or disputes.
- If a balance includes funds credited by mistake, M99 Casino may correct the balance before or after a withdrawal request.
Bonuses
M99 Casino may offer bonuses, free spins, cashback, or other promotions. Each promotion comes with specific rules, which may include wagering requirements, time limits, eligible games, maximum bet limits, and withdrawal caps. Promotion rules form part of these Terms & Conditions.
You are responsible for understanding the rules before opting into a promotion. If you claim or use a bonus, you agree to comply with the applicable promotion rules.
- Bonuses may be restricted by payment method, player history, or account status.
- Where promotion rules set a maximum stake while a bonus is active, bets placed above that limit may be voided or treated as ineligible.
- M99 Casino may withhold bonus-related winnings if there is evidence of misuse, multiple accounts, or manipulation of promotion conditions.
Acceptable Use
You agree to use M99 Casino for personal entertainment and in a lawful, respectful, and secure manner. Your activity should not interfere with the normal operation of the Services or negatively impact other players.
- Use the Services only through the intended user interface and supported access methods.
- Follow game rules and any instructions displayed during gameplay.
- Maintain accurate contact and payment details to avoid processing issues.
Prohibited Activities
The following activities are not allowed and may lead to voided bets, removal of bonus eligibility, withheld winnings where permitted, account suspension, or closure. The examples below are not exhaustive and are intended to protect the fairness of M99 Casino.
- Using another person’s identity, payment method, or account, or allowing a third party to use yours.
- Collusion, chip dumping, coordinated play, or any arrangement intended to gain an unfair advantage.
- Using software, scripts, bots, or automation to place bets or interact with the Services.
- Exploiting errors, bugs, or delays, including knowingly playing when game behavior is clearly abnormal.
- Attempting to reverse payments through chargebacks while retaining gameplay benefits.
- Harassing, threatening, or abusing staff or other players through any available channel.
- Money laundering, fraudulent conduct, or activity that creates an unreasonable risk to platform integrity.
Intellectual Property
All content and materials made available through M99 Casino, including trademarks, logos, software, game interfaces, text, and design elements, are owned by or licensed to M99 Casino and protected by applicable intellectual property laws.
You are granted a limited, personal, non-transferable right to access and use the Services for their intended purpose. You may not copy, modify, distribute, reverse engineer, or create derivative works from any part of the Services unless permitted by law or expressly authorized.
Limitation of Liability
M99 Casino provides the Services on an “as available” basis. We work to maintain reliable access and accurate information, but interruptions and technical issues can occur, including issues caused by third-party networks, devices, or payment providers.
To the extent permitted by applicable law, M99 Casino will not be liable for indirect losses, loss of profit, or loss arising from events outside our reasonable control. Nothing in these Terms & Conditions limits rights that cannot be excluded under applicable consumer protection laws.
If a game round is impacted by a verified technical malfunction, settlement may be adjusted in line with the relevant game rules and available evidence, such as game logs and transaction records.
Account Suspension
M99 Casino may restrict, suspend, or close an account where this is necessary to protect players, ensure fair play, manage risk, or address suspected breaches of these Terms & Conditions. We may also do so to comply with requests from relevant authorities where required by applicable law.
During a review, we may pause withdrawals and/or gameplay. If an account is closed, legitimate balances may be paid out after completion of checks, verification, and the resolution of any open issues such as chargebacks, disputed transactions, or promotion conditions.
- We may request additional information to resolve account concerns.
- Where multiple accounts are used to gain an advantage, M99 Casino may limit access to promotions and adjust related winnings.
- We may close inactive accounts in line with operational needs and applicable obligations.
Privacy
M99 Casino handles personal information to provide the Services, manage accounts, process payments, support responsible gambling, and maintain security. We aim to collect and use data in a proportionate way and to retain it only as long as necessary for business and legal purposes.
You understand that identity and payment checks may require sharing limited information with service providers that help with verification, payment processing, fraud prevention, and security. Where third parties are involved, M99 Casino expects them to handle data appropriately for the service they provide.
- Keep your contact details current to receive important account notifications.
- Do not share sensitive account information in public channels.
- Requests relating to your information may require identity confirmation.
Responsible Gambling
M99 Casino supports responsible gambling and encourages players to treat gaming as entertainment, not a way to generate income. If gambling stops being enjoyable, take a break and seek help early.
Tools and measures may be offered to help you manage your play, such as deposit limits, session reminders, time-outs, and self-exclusion options. Availability can vary depending on how you access the Services.
- Set a budget and stick to it; do not chase losses.
- Consider time limits and regular breaks during play.
- Do not gamble when stressed, upset, or under the influence of alcohol or substances.
Amendments
M99 Casino may update these Terms & Conditions to reflect changes in the Services, security practices, payment processes, or operational requirements. When changes are made, the updated version will apply from the time it is published within the Services.
If changes materially affect how the Services operate or your key obligations, M99 Casino may take reasonable steps to bring them to your attention. Continuing to use the Services after an update means you accept the revised Terms & Conditions.
Contact Information
If you have questions about these Terms & Conditions or need account assistance, contact M99 Casino support at [email protected].
